AI Agents Take Autonomous Actions: Leveraging Apps through Marketplace MCP Gateway

By Kamal Kumar, Rahul Ganesh Partheeban To enable AI agents to autonomously execute real-time business actions across third-party applications, we built and productionized the Model Context Protocol (MCP) Gateway at freshworks. This gateway allows AI agents to securely discover and interact with external systems using the standardized MCP protocol, without requiring changes to the core Agent…

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