Solving Regional Consistency of Delivery ETA with a Deep Probabilistic Framework

1. Introduction In the on-demand food delivery ecosystem, an app’s Expected Time of Arrival (ETA) is the foundation of customer trust. Promise 25 minutes for a 40-minute delivery, and you leave a customer frustrated. Show 50 minutes for a 30-minute delivery, and that customer might abandon their cart entirely. Balancing under- and over-prediction is a delicate trade-off. To maintain operational…

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