How Urban Company uses Machine Learning to improve reliability of the marketplace

By — Resham Wadhwa ( Data Scientist, Data) At Urban Company, we act as a matchmaker between customers and service professionals for home services like salons and cleaning. Our goal is to find the right professional, ensure they accept the request, arrive on time, and deliver quality service that meets the customer’s expectations. However, one of the most important aspects of fulfilling a request…

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