Explaining Every Rupee: How We Built Reliable LLM Support Bots for Delivery Partners

The Problem A Delivery Executive (DE) finishes their day, opens the app, and expects a clear breakdown of what they earned. Instead, they often see a payout that does not fully match their expectations — an incentive missing, a deduction they do not recognise, or a credited amount lower than what they had mentally calculated. At Swiggy, these seemingly simple questions translated into a massive…

This is an excerpt. The full article continues at Swiggy.