DE Dost: Teaching Machines to Be a Friend on the Last Mile

Building Swiggy’s AI onboarding companion for delivery executives, where accuracy alone wasn’t enough and mentorship had to scale.For a new Delivery Executive (DE) joining Swiggy, the experience is often overwhelming, throwing a world of SOPs, incentive structures, zone logistics, and app workflows at them all at once. This friction is evident in our metrics, but the drop-off isn’t due to…

This is an excerpt. The full article continues at Swiggy.