Building Production-Scale Visual AI for Claims and Returns at Swiggy Instamart

Introduction If you have ever filed a complaint on an e-commerce app — uploaded a photo of a damaged packet, reported a wrong item, or flagged an expired product — you were probably expecting a quick, fair resolution. You were not thinking about what happens on the other side. But at scale, every wrong call on the other side either costs the business money or costs the customer their trust, and…

This is an excerpt. The full article continues at Swiggy.