Razorpay Oncall Agent: From 30-Minute Investigations to 90-Second AI Analysis

Our on-call engineers were spending 30 minutes investigating every production alert. Here’s what happened when we automated it. At 3 AM, alerts don’t care about your sleep schedule. When our payment infrastructure threw an error last month, our on-call engineer spent 32 minutes jumping between six different monitoring systems before understanding what was broken. One tool for metrics. Another for…

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