Our Obsession with Merchant Experience: Breaking the Risk Review Black Box

Contributor : Yashshree Shinde When merchants couldn’t see why their funds were on hold, trust broke down. Here’s how we rebuilt the entire experience. You’ve shipped your products, paid your delivery partners, and you’re waiting for settlement. Then you receive a notification: your funds are on hold due to “risk concerns.” You reply via email with documents. Silence. A week later, a different…

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